Most airlines are offering flight credit for canceled flights, although some are offering full refunds. Typically, you **cannot** receive this credit or refund unless you phone the airline.

If your airline's online system does not offer a refund or flight credit, please phone your airline and request a refund. If the airline refuses a refund, ask for flight credit. Many airlines have written policies on their website, such as [Delta's](https://www.delta.com/us/en/advisories/coronavirus-travel/overview).

Please take notes during your call, including the name of the agent, any confirmation number they give you, the date by which your credit must be used, and the amount of the credit. Most airlines are offering credit for use within one year of the purchase and/or travel date.

  * Your original flight search

  * Your original receipt

  * A document officially from the airline that shows that flight(s)  is/are canceled

  * Your notes (or if possible, written documentation from the airline) documenting your attempt to receive refund/credit. The notes should include when you called, who you talked to, what you requested, of what refund and/or credit you received (if any) and when it expires