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Martin Michlmayr (tbm) - 10 years ago 2014-07-01 02:19:49
tbm@cyrius.com
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Document-Retention/Conservancy-Document-Retention-Policy.txt
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Software Freedom Conservancy Document Retention Policy
 

	
 
1 Purpose
 

	
 
Software Freedom Conservancy (“Conservancy”) has adopted a 
 
document retention and destruction policy (“Policy”) in order to 
 
define the record retention responsibilities of Conservancy 
 
officers, staff, and board members for maintaining and 
 
documenting the storage and destruction of Conservancy's 
 
documents and records.
 

	
 
2 General Guidelines
 

	
 
Records should not be kept if they are no longer needed for the 
 
operation of the business or required by law. Unnecessary records 
 
should be eliminated from the files. The cost of maintaining 
 
records is an expense which can grow unreasonably if good 
 
housekeeping is not performed. A mass of records also makes it 
 
more difficult to find pertinent records.
 

	
 
From time to time, Conservancy may establish retention or 
 
destruction policies or schedules for additional categories of 
 
records in order to ensure legal compliance, and also to 
 
accomplish other objectives, such as cost management. Conservancy 
 
has identified several categories of documents that warrant 
 
special consideration; these categories are listed below. While 
 
Conservancy has established minimum retention periods for these 
 
categories, the retention of these documents - and of records not 
 
included in the identified categories - should be determined 
 
primarily by the application of the General Guidelines affecting 
 
document retention in this Section, as well as the exception for 
 
litigation-relevant records described in the next Section and any 
 
other pertinent factors.
 

	
 
This Policy does not apply to Member Project committees or community volunteers, and is only applicable to Conservancy directors, offiers, and staff members. 
 
This Policy does not apply to Member Project committees or community volunteers, and is only applicable to Conservancy directors, officers, and staff members.
 

	
 
3 Document Storage Methods
 

	
 
All Conservancy documents are stored electronically in a 
 
version-controlled repository on a remote server that is backed 
 
up to drives on our local premises, with the following 
 
exceptions: 
 

	
 
• Conservancy stores all e-mails on a separate e-mail server
 

	
 
• Conservancy retains hard copies of all contracts executed with 
 
  parties outside of the United States for at least the full term 
 
  of each contract
 

	
 
4 Minimum Retention Periods for Conservancy Documents
 

	
 
4.1 Organizational Documents 	
 

	
 
The following records should be retained permanently:
 

	
 
• Conservancy Articles of Incorporation
 

	
 
• Conservancy By-laws
 

	
 
• Conservancy's IRS Form 1023 - which is also to be made 
 
  available for public inspection upon request
 

	
 
• Board meeting minutes and supporting materials presented at Board meetings
 

	
 
4.2 Tax Records
 

	
 
Tax records should be retained for at least seven years from the 
 
date of filing the applicable return. These records include:
 

	
 
• IRS Form 990 and related schedules
 

	
 
• Financial audit letter and supporting documents
 

	
 
• Employment tax records
 

	
 
• Documents concerning payroll, expenses, proof of donor 
 
  contributions
 

	
 
• Documented accounting procedures
 

	
 
4.3 Financial Records
 

	
 
In general, Conservancy's financial records should be kept for at 
 
least seven years. These records include:
 

	
 
• Accounts payable ledgers and schedules
 

	
 
• Accounts receivable ledgers and schedules
 

	
 
• Bank reconciliations, bank statements, deposit slips and checks 
 
  (except for as stated below)
 

	
 
• Donation records
 

	
 
• Expense reimbursement requests and supporting receipts and 
 
  documentation
 

	
 
Certain important financial records are to be kept permanently. 
 
These records include: 
 

	
 
• Checks and/or proofs of payment for expenditures over 
 
  US$100,000
 

	
 
4.4 Employment/Personnel Records
 

	
 
All employment and personnel records should be kept for at least 
 
seven years, with the following exceptions:
 

	
 
• Employment applications and related documents (including 
 
  correspondence and CVs from prospective candidates): at least 
 
  three years
 

	
 
• Employee offer letters, and confirmations of acceptance: kept 
 
  permanently
 

	
 
4.5 Other Corporate Records
 

	
 
Other corporate records shall be kept according to the schedule 
 
below:
 

	
 
• Insurance policies (both current and expired), claims, and 
 
  related reports: retained permanently
 

	
 
• Press releases: retained permanently
 

	
 
• Trademark and copyright applications and registration 
 
  materials: retained permanently
 

	
 
• Executed fiscal sponsorship agreements: retained permanently
 

	
 
• Internal strategic documents: at least three years
Travel/conservancy-travel-policy.txt
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...
 
@@ -10,275 +10,275 @@ reimbursement policies relating to travel and other business expenses
 
incurred by Conservancy staff, Project Leadership Committee (``PLC'')
 
members, and project volunteers while engaged in business on behalf of, or
 
at the behest of Conservancy and/or a Project (``Travelers'').
 

	
 
This Policy includes an Easy Reference Guide that can be used as a 
 
template for most of the travel covered under this Policy.  When in doubt,
 
refer to the more detailed sections below.  
 

	
 
== Purpose
 

	
 
Conservancy must maintain effective control of business-related expenses
 
in order to maintain its financial viability and tax exempt status.  
 
Conservancy and each Project is also accountable to our donors to ensure 
 
that we manage their contributions wisely and maximize our ability to 
 
pursue our charitable mission.  As such, Conservancy expects Travelers to 
 
use good judgment and to claim reimbursement for only those expenses that 
 
are necessary and reasonable.  Excessive expenses, including but not 
 
limited to luxury accommodations and services unnecessary for, or unrelated 
 
to the furtherance of Conservancy's charitable mission are not eligible for 
 
reimbursement. 
 

	
 
Any travel expense that adheres to this Policy is considered In-Policy
 
and does not require special approval, so long as the trip itself
 
has been approved in writing by Conservancy's Executive Director or
 
by a Project's Leadership Committee (``PLC'') in a regular and documented
 
PLC vote.  Conservancy and/or a PLC can limit allowable travel expenses
 
to an amount less than what would otherwise be considered acceptable
 
according to this Policy. If so, the smaller budget is the maximum
 
allowed expense. 
 

	
 
PLC's may, in fact, have their own travel policy that is more restrictive
 
than this one.  Please consult the PLC for your Conservancy project before
 
incurring an expenses to ensure you understand what expenses can be
 
reimbursed.
 

	
 
== Easy Reference Guide
 

	
 
Travelers should adhere to the following guidelines to stay In-Policy. 
 

	
 
* Flights.  
 
	* Book 14 days in advance. 
 
	* Air fares within $100 of the lowest fare (using standard 
 
	  airfare search tools) are In-Policy.  Fares > $750 domestically 
 
	  and > $1,500 internationally require Conservancy's pre-approval. 
 

	
 
* Hotels. 
 
	* Hotel fares < GSA rates are In-Policy.  Visit 
 
          http://www.gsa.gov/perdiem to determine the rate for your 
 
	  destination.
 
        * Be sure the receipt from your hotel includes the dates of your
 
          stay, not just a total.
 

	
 
* Receipts.  Keep and submit PDFs of the following, as applicable:
 
	* Your fare search (i.e., a screen shot)
 
	* Your plane/rail ticket (e-confirmation of purchase is sufficient)
 
	* Your hotel/lodging invoice
 
 
 
* Per Diem. 
 
	* Use your per-diem to cover meals and incidental expenses.
 
	* Your per-diem is based on GSA guidelines.  Visit 
 
	  http://www.gsa.gov/perdiem to the determine the per-diem for your
 
	  destination. 
 
	* Try to be frugal - GSM per-diem rates are rather generous. 
 
	* When attending a conference where food is included, Do The Right
 
	  Thing and claim a lower per-diem.   
 

	
 
* Reimbursement.
 
	* To receive reimbursement, send hotel and flight/rail receipt, 
 
	  along with a list of Per Diem days and totals to 
 
          accounting@sfconservancy.org.  Refer to the Expense Report 
 
          section below for details.  
 

	
 
== Reimbursement Procedure
 

	
 
Note that reimbursements are only processed once per week.  While we usually
 
can turn around reimbursements in about two weeks' time, please be advised
 
that Conservancy officially does reimbursements on a NET-30 basis, starting
 
from the date that complete materials are received.  If this is an issue,
 
Conservancy is available to prepurchase expensive items like airline tickets
 
on your behalf, so that you don't need to be reimbursed.
 

	
 
If you seek to be reimbursed for Conservancy Project expenses, please send
 
the following, in a self contained email (with attachments as necessary),
 
cc'ing your Project Leadership Committee address (PROJECT@sfconservancy.org)
 
for Project approval:
 

	
 
  * a brief paragraph explaining what was accomplished for the project
 
    during your travel and/or with the funds being reimbursed.  This can
 
    be informal; it's just for our records to confirm the travel advanced
 
    the not-for-profit mission of both Conservancy and the project.
 

	
 
  * A brief report listing the items to be reimbursed.
 

	
 
  * Full receipt(s) for everything, unless the travel policy does not
 
    require receipts (e.g., for per diem expenses).
 

	
 
    If your receipts are in a different currency than you're preferred one
 
    If your receipts are in a different currency than your preferred one
 
    for reimbursement, include documentation of the rate conversion (e.g., a
 
    redacted credit card statement in your preferred currency).  Otherwise,
 
    Conservancy will use the prevailing rate for the date of the expense for
 
    conversion.
 

	
 
    Please verify that the receipts that you submit are within the attached
 
    travel policy requirements.  Note, however, that your Project Leadership
 
    Committee may have set a stricter budget than what the general
 
    Conservancy policy allows.
 

	
 
  * How you'd liked to be reimbursed. The four payment options, in order of
 
    Conservancy's preference, are:
 

	
 
    * Paypal.  For this, we need an email address that is valid for the
 
      Paypal account be paid.  Note that sometimes PayPal fees are
 
      assessed.  Usually we're taking funds from our PayPal balance, which
 
      means no fees appear on our side, but they may appear on yours.  It
 
      might be worth it to check the fee schedule before choosing this
 
      method.
 

	
 
    * Issue you a check in USD from a USA bank, sent to you via post.
 
      For this option, I just need your postal address.
 

	
 
    * Wire the amount in your local currency to your bank account in your
 
      country.  For this option, I need as much of the following information
 
      as it's possible for you to collect.  While some of this information
 
      isn't always needed, the more I have, the less likely there will be
 
      problems with your wire.  I note below in parenthesis which fields are
 
      mandatory, which varies based on where you are in the world.
 

	
 
                  SWIFT and/or BIC Code (mandatory for non-USA wires)
 
                  ACH or ABA routing number (mandatory for USA wires)
 
                  Account Number  (absolutely mandatory)
 
                  Full Name of the Account Holder  (absolutely mandatory)
 
                  Full Address of Account Holder
 
                  Bank Name
 
                  Bank Address
 
                  Tax ID of account holder (mandatory for Colombia)
 
                  Phone Number of account holder (mandatory for Colombia)
 
                  IBAN (if available, *required* for EU countries)
 
                  BSB Code (mandatory for Australia, not required elsewhere)
 
                  Preferred Currency (absolutely mandatory)
 

	
 
      Note that if there is an intermediary bank involved in the USA, you
 
      should provide all this information for both the intermediary bank
 
      and the final bank.  Note in particular that if the intermediary
 
      bank is in the USA, an ACH or ABA routing number is absolutely
 
      mandatory.
 

	
 
    * Issue you a check in your local currency, sent to you via post.  For
 
      this option, I just need your postal address and what currency you
 
      want.
 

	
 
Project Leadership Committees: when you see emails of this nature, please
 
be sure to have your designated Representative review the materials and
 
send an approval message to Conservancy.
 

	
 

	
 
== Project Leadership Committee Review
 

	
 
Conservancy foresees the need for periodic reasonable exceptions to
 
this Policy.  Persons working on behalf of a specific Project seeking
 
an exception to this Policy must petition their PLC to obtain written
 
approval from Conservancy authorizing the exception.  Persons working
 
directly on behalf of Conservancy must seeking an exception to the
 
Policy must obtain written approval from Conservancy authorizing the
 
exception. 
 

	
 
PLCs are responsible for creating procedures for requesting exceptions, 
 
and submitting to Conservancy reimbursement requests associated with
 
their respective Projects.  PLCs are also responsible for making available
 
a list of required response times for inquiries, including but not
 
limited to, the following two cases
 

	
 
* a specific number of days to respond to regular reimbursement requests,
 
and
 

	
 
* a specific number of days to respond to pre-authorization requests.
 

	
 
PLCs are also responsible for monitoring the available balance in their
 
Project Fund, and for granting or refusing approval for travel expense 
 
requests based on an assesment of the funds available and of any 
 
requests based on an assessment of the funds available and of any
 
outstanding contracts payable.  PLCs are not to approve travel expense 
 
requests when their Project does not have sufficient funds to cover the 
 
expense.  If a PLC has any questions regarding whether their Project has 
 
sufficient funds to cover a Traveler's expense request, the PLC should 
 
contact Conservancy.
 

	
 
== Transportation
 

	
 
=== Overall transportation Cost
 

	
 
Domestic transportation costs greater than US$750 requires Conservancy 
 
approval prior to booking, even if all other Policy conditions have been 
 
met.  International transportation costs greater than US$1,650 requires 
 
Conservancy approval prior to booking, even if all other Policy conditions 
 
have been met.
 

	
 
=== Advance Purchase
 

	
 
Tickets for travel by air or rail (excluding commuter train and subway) 
 
should be booked at least 14 days in advance; any travel booked less than 
 
14 days in advance requires written pre-authorization by Conservancy.  
 
Tickets for travel by air or rail beyond 365 days in advance also require 
 
written pre-authorization by Conservancy.
 

	
 
=== Air Travel
 

	
 
==== Class of Service
 

	
 
Coach and/or Economy Airfare is the only acceptable class for all flights
 
(domestic and international) unless a PLC provides a special exception and
 
a valid reason (such as a need for business class due to a documented
 
medical reason) to Conservancy for written approval.  Travelers may select
 
their airline of choice (e.g., for the purpose of collecting airline miles
 
and rewards), provided that the resulting air fare otherwise meets the
 
requirements of this Policy.  Travelers should not book out-of-Policy trips
 
(and thus pay a higher fare) in order to qualify for a mileage upgrade.
 

	
 
==== Advance Purchase
 

	
 
Air travel should be booked at least 14 days in advance; any travel booked
 
less than 14 days in advance requires written pre-authorization by
 
Conservancy.  Flights beyond 365 days in advance also require written
 
pre-authorization by Conservancy.
 

	
 
==== Low Fare
 

	
 
Conservancy aims to balance cost savings with convenience and considers
 
flights that are within US$100 of the lowest logical fare to be within
 
Policy.  Any flights greater than US$100 over the lowest logical fare
 
require written pre-authorization by Conservancy. PLCs shall use standard
 
air fare search sites for determining the baseline lowest fare.
 

	
 
==== Reasonable Flights
 

	
 
Conservancy asks that Travelers allow for flexibility with respect
 
to departure times during a desired day of travel, as well as longer
 
trips in order to reduce cost.  However, Conservancy does consider
 
flights with two or more connections as unreasonable and does not
 
expect Travelers to consider those flight options to be reasonable.
 

	
 
==== Excess Baggage
 

	
 
Should a team member travel on an airline that charges for a single piece
 
of checked baggage, such a baggage expense is eligible for reimbursement.
 
Team members are responsible for charges on any baggage beyond a single
 
piece, unless that additional baggage is materials specifically related to
 
the Project's and Conservancy's mission (i.e., bringing t-shirts and other
 
promotional materials to an event).
 

	
 
==== Out-of-Policy Bookings
 

	
 
All air travel not adhering to the above Policies are considered Out-of-Policy
 
and require written pre-authorization by Conservancy's Executive Director.
 

	
 
==== Cancellation Fees
 

	
 
Cancellation fees and other penalties incurred result of a change
 
of plans are reimbursable at Conservancy's discretion.  In general,
 
Conservancy shall reimburse such fees if the Traveler can submit a
 
valid reason for the change of plans.  Acceptable reasons include Conservancy
 
and/or the PLC canceling or altering the trip or unexpected delays
 
in flight connections.  In instances where these fees are incurred
 
without adequate explanation, Conservancy reserves the right to refuse
 
to reimburse the cost of the fees. 
 

	
 
=== Other Transportation
 

	
 
==== Ground Transportation
 

	
 
Ground transportation necessary as part of authorized Project trips
 
is considered to be a reasonable expense.   Public ground transportation,
 
such as taxis, shuttles, buses and municipal transit, are generally
 
the most cost-effective options and are the standard for eligible
 
ground transportation reimbursements.  All car rentals require pre-authorization
 
by the PLC or by Conservancy's Executive Director.  When car rentals
 
have been pre-approved, the rental of compact cars is encouraged;
...
 
@@ -377,176 +377,176 @@ Travelers will only be able to submit for the lower per diems.
 

	
 
For groups of Travelers on an In-Policy trip, each Traveler should
 
pay for his/her own meals, seeing as all participants will have an
 
opportunity to submit for separate per diems after the trip. 
 

	
 
For clarification purposes, this Policy does not relate to planned
 
group events that include meals and/or refreshments (e.g., a PLC-organized
 
conference that includes lunch for all attendees).  Further, PLCs and/or
 
Conservancy retain the right to allocate a separate budget for anticipated
 
large group meals beyond the individual per diem limits of each Traveler,
 
provided that they are within the PLC's technical objectives and/or
 
Conservancy's mission.  Travelers anticipating a need to cover such
 
a large group meal should seek pre-approval from his/her PLC and/or Conservancy
 
for such expenses before the trip. 
 

	
 
For any such group meal, Conservancy will require a written paragraph
 
summary of the meeting, indicating what was accomplished for the Project's
 
and Conservancy's mission.
 

	
 
==== Meals For Organizational Development
 

	
 
Travelers may occasionally have the need to invite third parties,
 
e.g., prospective donors, contributors, community members, etc., to
 
meals in order to further a PLC's technical direction and/or Conservancy's
 
mission.  Conservancy recommends that Travelers seek pre-approval from
 
their PLC and/or Conservancy for such meals.
 

	
 
For any such organizational development meal, Conservancy will require a
 
written paragraph summary of the meeting, indicating what was accomplished
 
for the Project's and Conservancy's mission.
 

	
 
==== Phone Call Charges Part of Per Diem
 

	
 
Charges for personal phone calls (e.g., made from a hotel, or via
 
a mobile phone in international travel) are not reimbursable as an
 
expense separate from the allocated per diem. 
 

	
 
==== Currency Conversion Charges Part of Per Diem
 

	
 
Any fees associated with currency conversion are not reimbursable as a
 
expense separate from the allocated per diem.
 

	
 
=== Conference Registration Fees
 

	
 
Conservancy will reimburse conference registration fees up to $100 per day
 
for Travelers on approved Project business and/or approved Conservancy 
 
business.  For example, a $250 registration fee for a 3-day conference is
 
In-Policy; however, a $225 registration fee for a 2-day conference is not. 
 

	
 
Travelers seeking reimbursement for registration fees that exceed $100 per 
 
day must obtain prior approval from Conservancy's Executive Director.  
 

	
 
=== Internet Access
 

	
 
Internet access/wi-fi fees charged by a hotel are reimbursable, provided
 
that they are listed on the hotel/lodging invoice submitted for 
 
reimbursement.  Other internet access fees (e.g., airport internet 
 
services, personal wi-fi hotspots, internet cafes) are not reimbursable 
 
except as incidental expenses to be covered by a Traveler's per-diem.  
 

	
 
== Additional Days of Travel
 

	
 
Travelers often seek to add extra days before or after an approved trip
 
(e.g., the weekend before a conference). A Traveler may seek approval for
 
the expenses associated with an extended stay prior to booking the trip,
 
provided that the additional days are solely to enable a Traveler to
 
conduct work within the PLC's objectives and Conservancy's charitable
 
mission, or to get a particular airfare that *reduces* the overall cost of
 
the trip.  Travelers may seek approval to book travel itineraries that
 
include extra days for personal reasons, so long as the cost of the flight
 
meets the other requirements of this Policy.  Other expenses incurred
 
during extra personal days beyond transportation costs are not reimbursable.
 

	
 
== Non-reimbursable Expenses
 

	
 
Non-reimbursable expenses are identified throughout this policy.  The
 
following items are typically non-reimbursable expenses: 
 

	
 
* Partner, spouse, and/or companion travel
 

	
 
* First class travel (unless medically necessary)
 

	
 
* Upgrades to air travel, car rentals, or hotel rooms
 

	
 
* Purchase of clothing, luggage, toiletries and other miscellaneous
 
personal items 
 

	
 
* Supplemental travel or car rental insurance
 

	
 
* Fines, penalties, or legal fees
 

	
 
* Personal entertainment or recreational expenses beyond the allotted per
 
diem
 

	
 
Travelers are permitted to pay for their own upgrades, or use bonus
 
programs to upgrade Conservancy-reimbursed expenses.  However, Travelers
 
must ensure that Conservancy does not receive nor reimburses any charges
 
must ensure that Conservancy does not receive nor reimburse any charges
 
for any such transaction.
 

	
 
== Satisfaction of IRS Requirements
 

	
 
Reimbursed travel expenses are subject to examination by the USA Internal
 
Revenue Service (IRS).  Travelers are responsible for retaining documentary
 
evidence that all expenses are strictly for Project- and/or
 
Conservancy-related purposes, not personal in nature, and therefore not
 
includable as taxable income to the Traveler.  Receipts are required for
 
all expenses, no matter the amount.
 

	
 
== Currency Exchange Rates
 

	
 
Expenses incurred in foreign currencies will be converted to US dollars
 
based on the exchange rate on the date of incursion.  The currency
 
exchange rate of record shall be done using
 
http://www.bankofcanada.ca/rates/exchange/10-year-converter/[The Bank of Canada 10-year currency converter].
 

	
 
== Approvals
 

	
 
Travelers traveling on behalf of a Project must seek approvals and
 
submit expense reports to their PLC.  PLCs are to review those expense
 
reports and pass them along to Conservancy's Executive Director for
 
final approval and reimbursement. 
 

	
 
Travelers traveling on behalf of Conservancy must seek approvals and
 
submit expense reports to Conservancy's Executive Director.  Conservancy
 
staff must seek approvals and submit expense reports to Conservancy's
 
Treasurer or to another Conservancy Board Member designated by Conservancy's
 
Board. 
 

	
 
== Expense Reporting
 

	
 
Travelers seeking reimbursement must submit an expense report to the
 
appropriate channel with the following information:
 

	
 
* Name of Traveler 
 

	
 
* Brief description of trip and trip's purpose (e.g., ``August 2011
 
trip to XYZ conference for ABC project, served as planning committee
 
member''; ``Feb. '12 FOO hackfest in Portland, OR; contributed code'')
 

	
 
* A brief paragraph explaining what was accomplished for the project
 
during your travel.
 

	
 
* Number of days traveled (with documentary evidence, e.g., conference
 
itinerary, etc.) and associated per diem
 

	
 
* List of expenses not covered by per diem (e.g., transportation, lodging)
 
with substantiating receipts (or scans of receipts).
 

	
 
** In the event that it is impractical to obtain a required receipt and/or
 
if such receipt has been inadvertently destroyed or lost, the Traveler should
 
furnish a written statement to that effect, as well as an explanation
 
of the expenditure involved.  When possible, secondary documentation (such
 
a redacted credit card bill) should be provided instead of the
 
lost/destroyed receipt.
 

	
 
Any expense without a substantiated receipt and/or a supporting written
 
statement will not be reimbursed. 
 

	
 
Conservancy requests that all expense reports be submitted within two
 
weeks of travel.  Expense reports filed more than 90 days after expenses
 
are incurred will not be reimbursed without the approval of Conservancy's
 
Board.  Reimbursements are paid by Conservancy on a NET-30 basis, from the
 
date of receipt by Conservancy of the fully complete report and supporting
 
documentation for the travel.
 

	
 
== Consequences of Policy Violations
 

	
 
Failure to comply with this policy may result in the denial of, or delay
 
in payment for, reimbursement requests.
 

	
 
== Policy Changes 
 

	
 
The Conservancy reserves the right to change any terms of this Policy
 
from time to time. The Policy of record shall be the Policy most recently
 
distributed by the Conservancy. 
 

	
Travel/info-needed-to-book-a-flight-for-someone.txt
Show inline comments
 
To book the flight, I'll likely need the following info.  Feel free to send
 
it to me in an GPG-encrypted email (or plain text, if you don't care ;):
 

	
 
  * Exact itinerary, including specific flights, airports and time, and be
 
    sure the total is within the travel policy requirements.
 

	
 
  * Passport Information
 
      - Full Name, as it appears on the Passport
 
      - Issue Date
 
      - Expiration date
 
      - Country of Issue
 
      - Gender
 
      - Date of Birth
 
  * mobile number (For flight change alters, if you want the)
 
  * mobile number (For flight change alters, if you want them)
 
  * Frequent flyer numbers for major airlines (if you want the miles credited)
 
  * Seat Preference (either specific seats, or "Aisle vs. Window" preference)
 
  * Meal Preference (if a meal is included in the coach flight)
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