diff --git a/conservancy_beancount/reports/accrual.py b/conservancy_beancount/reports/accrual.py
index f829f1115652cfde05953b6d4c3e5340ff05724d..b0bb9828b4fc807ac037b9db84efe301abf08551 100644
--- a/conservancy_beancount/reports/accrual.py
+++ b/conservancy_beancount/reports/accrual.py
@@ -222,7 +222,7 @@ def outgoing_report(groups: PostGroups,
         else:
             requestor_name = (
                 rt_requestor.get('RealName')
-                or rt_requestor.get('CF.{payment-to}')
+                or ticket.get('CF.{payment-to}')
                 or ''
             )
             requestor = f'{requestor_name} <{rt_requestor["EmailAddress"]}>'.strip()